FAQ - Login & User Profile

Below we hope to answer your Frequently Asked Questions. If you cannot locate the answers, do contact us on Tel / Fax UK: 0844 335 0620 (BT 5p per min) Outside the UK: +44 5603422349 or by email: team@honeytreepublishing.com

Do I have to register to place an order?

Yes.  Registering with HoneyTreePublishing.com is free and only takes a minute. It will give you access to lots of extra site features and if you choose to receive our newsletter, you will be the first to hear of all of our exciting new products and offers! Simply register your name, e-mail address and correspondence address online.

How do I alter my password, e-mail address or other personal details?

You can edit your personal details at any time by logging into My Account, amending and saving your details.

 

How do I redeem a Gift Voucher or use a Voucher Code?

As we only 'print on demand', any offers from us are genuine discounts on your selected stationery - we don't do 'sales'.

To use a gift voucher or assigned voucher code:

When you have chosen and formatted your order, you will see on the checkout page, below the details of your order, the words, 'if you have a promotion code please enter it here'.

Just enter your code in the box provided, then click on 'Submit' and your discount will be applied.

How do I register with HoneyTree Publishing?

To register, simply click on the LOGIN / REGISTER link at the top right hand side of the navigation bar. Then select the REGISTER button under the heading 'Not yet registered?' and fill in the simple online form.

How do I sign into My Account?

Simply select LOG IN from the right hand side of the top navigation bar and enter the e-mail address and password you registered with.

How will HoneyTree Publishing Ltd use the personal information that I supply when I register?
What is my default address?

Your defalut address is the address you registered with as your chosen address. It will always be used unless you specify an alternative shipping address for an order.

What is the Shipping Address?

This is the address that has been chosen by you and to which your stationery order will be shipped/delivered. (This may be different from the card holder or purchaser's address). Please note at this time we cannot do 'multiple dispatch' to different shipping/delivery addresses from one backet; therefore gift orders (i.e. those going to different people at different addresses) need to be made independently of each other so that  we can dispatch to each separate shipping address.

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100% No-Risk Guarantee No risk guarantee
Postage / Shipping rates Express UK Next Day Delivery / Date Select

Order before 12 noon Mon - Fri GUARANTEED before 2pm the next day or the date you have selected. Order is tracked & requires a signature upon receipt. Perfect for Birthdays, Anniversaries and busy schedules. Signature required.

Tracked, Traced and Delivered
Standard UK Delivery 4-6 days

Royal Mail tracked service - no signature required*. When sending as a gift, to a business address or item is time sensitive; we recommend upgrading to Express / Date Select signed for.

Greetings and Art Cards

Royal Mail First Class. Select the date you would like your card to be delivered; we will send your card prior to this. 90% of all First Class deliveries ordered before noon arrive the next working day.

UK Delivery
Basket ValueStandard
Delivery
Express
(Signature required)
Greetings Cards62p Order before noon for same day dispatch**
Up to £75£4£8.50
Over £75£6£12.50
Over £150FREE£12.50
Delivered
within...
4-6 days***Next Day**
CourierRoyal MailRoyal Mail
  • * HoneyTree are not responsible for parcels once they have been delivered where no signature is required
  • ** Orders placed Friday - Sunday are delivery for Tuesday.
  • *** Business days. Does not include Wedding Boutique, Bespoke Studio or artworks.
Outside the UK Delivery
Basket ValueEuropeRest Of
The World
Up to £75£19£29
Over £75£29£39
Over £150£39£49
Delivered
within...
4-8
days***
6-10
days***
CourierDHL

Exempt from UK VAT?
Please note your order number and click on the contact page to notify us of your UK VAT exemption. We will then refund your credit card to the VAT amount.

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