Depending on the season, between 3 and 5 working days. (Please see turnaround time in Terms & Conditions) Weddings = 8-10 days. Save the date, Engagement, Hen & Stag Invitations = 4-8 days. Once your order is printed and despatched, you will be sent a despatch notification e-mail to confirm this has taken place.  If you have not received your items within 5 working days (Uk orders) of receiving this e-mail, please contact customer services.

Our telephone support hours are: Monday - Friday 09.00- 17.00. 0844 335 0620 or +44 5603422349

By turnaround time we mean the amount of time it takes us to produce an order, and prepare it to ship. This does not include the time spent in transit while shipping. Due to the fact that all orders are bespoke and printed on demand, according to the customers requirements,  please note our anticipated turnaround times: If your order is time sensitive, you can select a faster shipping method, or call us to inquire about our current turnaround time.

            *          September - January: 3-5 business days

            *          February - August: 3-5 business days

Weddings = 8-10 days. Save the date, Engagement, Hen & Stag Invitations = 4-8 days

Honey Tree Publishing Ltd must receive payment of the whole of the price for the goods. Once payment has been received Honey Tree Publishing Ltd will confirm that your order has been received by sending an e-mail to you at the e-mail address you provide at your registration. This e-mail will confirm acceptance of the contract by us. The shipment e-mail will include your name, the order number, terms and conditions and the total price. Honey Tree Publishing Ltd acceptance of your order brings into existence a legally binding contract.

If an error or inaccuracy is discovered with regards to the advertised price or description of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price or description of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Once we have confirmed your order by e mail you will not be able to cancel the order as the service provided is a bespoke service with goods being designed to your own*own specification. Please contact us before placing an order if you require clarification of goods that are made to a consumers own specification. Your normal legal rights will not be affected. The shipment e-mail will include your name, the order number, durable terms and conditions and the total price. Honey Tree Publishing Ltd acceptance of your order brings into existence a legally binding contract between us on these terms shown as *Regulation 13 section 3.38 "Instances where cancellation rights do not apply" from the OFT Distance selling guidelines "where Honey Tree Publishing Ltd supply goods made to the consumer's own specification” 

No, you can ship your order to a completely different shipping address which does not have to match your credit card details.

Before you get to the payment page, you are asked if you want to request a Free electronic proof. If selected, you are then sent straight to the proof where you can view, edit, and then confirm before we go to print. This assures that we only print exactly what you want.

No Risk Guarantee: Remember you are fully protected by our No Risk Guarantee: "If you are not absolutely thrilled with your purchase from HoneyTree, for any reason at all, we’ll replace your purchase or refund your money, whichever you prefer!" - Lizbeth Holstein Co-Founder

The proof option will be available before you are taken to the checkout page. Only once this has been confirmed will we then schedule to print. We also do offer the customer the option for a hard proof which we will send through the post, on orders such as Wedding Invites etc if the customer requests it.

On our wedding stationery we send a sample of your chosen illustration, card type, font and font colour & envelopes. We charge for this bespoke order, but should you then choose to order, we deduct this from the order total.

As we only 'print on demand', any offers from us are genuine discounts on your selected stationery - we dont host 'sales'. To use a gift voucher, or assigned voucher code. When you have chosen and formatted your order, at the checkout page below the details of your order you will see ' If you have a promotion code please enter it here'  text and a box for your code. Then click Submit and your discount will be reflected in the order.

Our turnaround time for your bespoke order is 8 -10 days,  but then you have to address and send them.

It is advisable to order your Wedding Stationery well in advance, particularly if you are planning a summer wedding. It is suggested that invitations are sent out 6 weeks before the day and we prefer 6 weeks to complete your order. Therefore, you should think about ordering your stationery 3 months in advance of your Big Day.rsvp date is 2 wks before your 'I do date'.

Remember when ordering your stationery that although you may be inviting 80 guests you will not need 80 invitations. Lots of your guests will be couples who can be given one invitation, as can families who live in the same house. It is also a good idea to order a few extra day and evening invitations to allow for any mistakes when addressing them. You may also find that one of your guests may be unable to attend and so you should have extra cards. The same rules apply for Save The Day Cards, Reply Cards and Thank You Cards. Also there may be people who you know shall be unable  to attend but would still appreciate the thought of receiving an invitation.

Please contact our service support on Tel: From UK: 0844 335 0620 (BT 5p per min) From abroad: +44 5603422349  or by e-mail at team@honeytreepublishing.co.com. If you can note the browser you are using whilst shopping this will assist us greatly. EG Internet explorer 7, Firefox, Chrome etc.

Firstly, all your designs and preferences shall be logged into your basket, so they shall have been saved. Sometimes the merchant (World pay or PayPal) can have a glitch. If  you are more comfortable paying by cheque or over the phone we are also able to accept these payment methods, please call us Tel: From UK: 0844 335 0620 (BT 5p per min) From abroad: +44 5603422349 or by e-mail at team@honeytreepublishing.com

Please contact our service support on Tel: From UK: 0844 335 0620 (BT 5p per min) From abroad: +44 5603422349  or by e-mail at team@honeytreepublishing.com

If you have ran out of cards, invites etc, and you wish to order more, please phone into the offices on 0844 335 0620, and we can take the order over the phone.

1. Our unique live "Mock-up" displays your edited selections from illustrations, to font, and font colour, and text.

2. From this you can view your finished design and submitted text.

3. In your checkout basket your quantity and (if selected) your chosen illustration is confirmed, shipping rates and your total price for your order.

4. Once the full balance is settled an email is sent confirming receipt that you have completed your order. At the top of this is a link to your order history where you can view your formatted orders.

5. If you have any questions please contact us so we can help further.

There are many differing grammatical conventions, and also many things that are not grammatically correct, but which are acceptable in modern English parlance to many. We cannot make a judgement call on behalf of customers because the idea of what is "acceptable" varies so widely. We take no responsibility for the choices customers make, nor are we obligated to contact a customer to "double check" their information. Again, please enter the information carefully and check an outsi de source if you have any questions on grammar, spelling, punctuation, etc.

Absolutely, we shall be delighted to help. In most cases we will require an email address to send an electronic proof to - to make sure all is in order. Tel: From UK: 0844 335 0620 (BT 5p per min) From abroad: +44 5603422349

When you have placed an order, you will automatically receive a confirmation e-mail, which will clearly show your order number. If you do not receive this e- mail, please check your SPAM FILTER.  You will receive a further notification e-mail when your order has been despatched.

Please note: All UK orders are sent by Royal Mail Packetpost™ . All our items are unable to fit through a letterbox so need to be received at the address provided. (If you are out they will leave a slip to notify you of the Royal Mail collection point that you must visit within 7 days of receipt). We recommend a work address for delivery if you are not at home during the day.

If you find you have duplicated your order by mistake, (this will be apparent as you will receive more than one confirmation e-mail) you can cancel the duplicated order as long as long as you contact  Customer Services.

Once your basket has an item it is clearly displayed, inc the illustration (if chosen) here there is an edit facility that enables you to go back if needed. Only once you click SUBMIT are you entering the payment gateway.

Due to these items being date & often catering specific Our minimum order is x20 for weddings & 15 for Personalised invitations, thereafter all invitations are ordered individually to give you the freedom to choose exactly the number you want.

If you have a Visa (including Visa Delta, and Visa Electron) or Mastercard (including Maestro and Solo) you may be asked to verify your card through a service called 'Verified by Visa' (Visa Customers) or 'Mastercard Securecode' (Mastercard Customers) without leaving the HoneyTreePublishing.com site.  The details entered in this stage are never seen by HoneyTreePublishing.com and are verified by your bank.  This process is simply to maximise the security of your transaction, by verifying the identity of both our site and you and your card.  For more details on this process, please visit the relevant Visa or Mastercard pages, through the links below: 

More information on 'Verified by Visa'

http://www.visaeurope.com/personal/onlineshopping/verifiedbyvisa/main.jsp

> More information on 'Mastercard Securecode'

http://www.mastercard.com/uk/personal/en/cardholderservices/securecode/faqs.html