FAQ - Ordering & Security
Below we hope to answer your Frequently Asked Questions. If you cannot locate the answers, do contact us on Tel / Fax UK: 0844 335 0620 (BT 5p per min) Outside the UK: +44 5603422349 or by email: firstname.lastname@example.org
Between 4 to 6 working days. (Please see turnaround time in Terms & Conditions ). Once your order is printed and dispatched, you will be sent a dispatch notification e-mail to confirm this has taken place.
If you have not received your items within 3 working days (UK) 10 working days worldwide of receiving this e-mail, please contact customer services.
We also provide a UK express service (*Next day before 13.00hrs Guaranteed) with no compromise on quality on all products displaying the Red Express 24 icon.
*The following items are not available for our UK express service: Wedding boutique, Bespoke Studio orders and commissioned artworks
Our telephone support hours are: Monday - Friday 09.00- 17.00.
Please call us - Tel from UK: 0844 335 0620; or from abroad +44 5603422349
By turnaround time we mean the amount of time it takes us to produce an order, and prepare it to ship. This does not include the time spent in transit while shipping. Due to the fact that all orders are bespoke and printed on demand, according to customer requirements, please note our anticipated turnaround times:
* September - January: 2-3 business days (UK Delivered within 4-6 business days)
* February - August: 2-3 business days (UK Delivered within 4-6 business days)
Weddings: 8-10 days (From sign off)
Save the date, Engagement, Hen & Stag Invitations: 4-8 days
If your order is time sensitive please ensure that you call us to inquire about our current turnaround times and our Express options.
HoneyTree Publishing Ltd must receive payment for your total order. Once payment has been received HoneyTree Publishing Ltd will confirm that your order has been received by sending an e-mail to you at the e-mail address provided by you at registration. This e-mail will confirm acceptance of the contract by us. The shipment e-mail will include your name, order number, terms and conditions and the total price. HoneyTree Publishing Ltd's acceptance of your order brings into existence a legally binding contract.
If an error or inaccuracy is discovered with regards to the advertised price or description of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price or description of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
Once we have confirmed your order by e-mail you will not be able to cancel the order as the service provided is a bespoke service with goods being designed to your own* specification.
Please contact us before placing an order if you require clarification of goods that are made to a customer's own specification. Your normal legal rights will not be affected.
The shipment e-mail will include your name, order number, durable terms and conditions and the total price. HoneyTree Publishing Ltd's acceptance of your order brings into existence a legally binding contract between us on these terms shown as *Regulation 13 section 3.38 "Instances where cancellation rights do not apply" from the OFT Distance selling guidelines "where HoneyTree Publishing Ltd supply goods made to the consumer's own specification”
No, you can ship your order to a completely different shipping address which does not have to match your credit card details.
Please note we are unable to ship to multiple address within the same order.
Before you get to the payment page, you are asked if you want to request a FREE electronic proof. If selected, you are then sent straight to the proof where you can view, edit, and then confirm before we go to print. This ensures that we only print exactly what you want.
No-Risk Guarantee: *"If you are not absolutely thrilled with your purchase from HoneyTree, for any reason at all, we'll replace your purchase or refund your money, whichever you prefer" *This excludes the reprinting of "signed off" proofed orders due to edited text errors. There will be a reprint fee of 60% of the original order value plus £3.50 P&P (UK) or express from the current tariff.
Congratulations on your engagement and welcome to your one-stop shop for your wedding stationery.
Choose and personalise your sample invitation from our 10 bespoke wedding invitations on our Personalised Wedding Invitation Sample page.
(We also have the bespoke studio team enabling you to speak directly to one of the team to discuss alternative designs and formats).
Select your card type including Gilt edged, font and font colour plus your illustration, if required.
See your wedding stationery on our unique 'live' preview screen, then order your sample which is an exact replica.
If you require more than one sample or if we can assist further, please contact our our premium stationery experts. UK: 0844 335 0620 (BT 5p per min) From abroad: +44 5603422349
On receipt of your Wedding Invitation order, after collaboration and customer sign off, we send a sample of your chosen illustration, card type, font and font colour and envelopes. And only on acceptance of this layout do we print your entire order.
Please note: if you require help with formatting your wedding invitation or would like to combine various fonts and font colours, amend a layout, add a line or discuss any other options, please contact our premium stationery specialists at the Bespoke Studio on Tel UK: 0844 335 0620 (BT 5p per min); or outside the UK: +44 5603422349
As we only 'print on demand', any offers from us are genuine discounts on your selected stationery - we don't host 'sales'.
To use a gift voucher, or assigned voucher code: when you have chosen and formatted your order, at the checkout page you will see below the details of your order the words, ' if you have a promotion code please enter it here'.
Enter your code in the box provided, then click 'Submit' and your discount will be reflected in the order.
You can unsubscribe from our newsletter at anytime, by following the link at the bottom of the newsletter. Click on this and follow the steps, and you will then no longer receive any marketing information from HoneyTree Publishing Ltd.
If however you are a customer and have ordered a product, we do not allow you to unsubscribe from order confirmation emails and dispatch emails, as you need to have this information.
Our turnaround time for your bespoke order is 10 working days from sign off confirmation from you, but don't forget, you will then have to address and send your invitations, so please allow yourself enough time!
It is advisable to order your wedding stationery in good time, particularly if you are planning a summer or Christmas wedding. It is suggested that invitations are sent out 10-12 weeks in advance of the day, and we prefer six weeks to complete your order. Therefore, you should think about ordering your stationery approx. four months in advance of your 'Big Day'.
(And don't forget, you may need to allow yourself extra postage time for overseas invitations!)
Remember when ordering your stationery that although you may be inviting 80 guests you will not need 80 invitations. Lots of your guests will be couples who can be given one invitation, as can families who live at the same address. However, it is a good idea to order a few extra day and/or evening invitations to allow for any mistakes when addressing them. You may also find that some of your guests may be unable to attend and so you should have some extra invitations to hand so that you can invite people on your reserve list.
The same 'contingency rules' apply for Save The Date Cards, RSVP Cards and Thank You Cards. Also there may be people who you know will be unable to attend, but who would still appreciate the thought of receiving an invitation.
Please contact our service support on Tel: From UK: 0844 335 0620 (BT 5p per min); or from abroad: +44 5603422349; or by e-mail at email@example.com. If you can note the browser you are using whilst shopping this will assist us greatly e.g. Internet Explorer 7, Firefox, Chrome etc.
Firstly, all your designs and preferences will be logged into your basket, so they will be saved, don't worry! Sometimes the merchant (World Pay or PayPal) experiences a glitch and this can impede the payment process, so we ask you to be patient and to try again at a different time. If you are more comfortable paying by cheque or over the phone, we are also able to accept these payment methods. Please call us - Tel from UK: 0844 335 0620 (BT 5p per min); from abroad: +44 5603422349. If you have any further questions, please also e-mail us at firstname.lastname@example.org
Please contact our service support on: Tel from UK: 0844 335 0620 (BT 5p per min); from abroad: +44 5603422349 or by e-mail at email@example.com
If you have run out of cards, invites etc, and you wish to order more, please call us - Tel from UK: 0844 335 0620 (BT 5p per min); or from abroad: +44 5603422349 and we will be delighted to take your additional order over the phone. Please note the minimum order should be respected otherwise an additional charge will be levied
1. Our unique live "Mock-up" displays your edited selections of illustration, font, colour and text in real-time.
2. From this you can see what your finished design and submitted text will look like.
3. In your checkout basket your quantity and (if selected) your chosen illustration will be confirmed, together with shipping rates and the total price of your order.
4. Once the full balance is settled an email will be sent confirming receipt and confirmaiton of your completed order. At the top of this email there will be a link to your order history where you can view your formatted orders.
5. If you have any questions please contact us so we can help further. Call us - Tel from UK: 0844 335 0620 (BT 5p per min); from abroad: +44 5603422349 or e-mail firstname.lastname@example.org
There are many differing grammatical conventions, and also many things that are not grammatically correct, but which are acceptable in modern English parlance. We cannot make a judgement call on behalf of customers because the idea of what is "acceptable" varies so widely. We take no responsibility for the choices customers make, nor are we obligated to contact a customer to "double check" their information. Therefore, please enter your information carefully and check an outside source if you have any questions on grammar, spelling, punctuation etc.
Please also see our Three top tips for successful proof reading.
Absolutely, we are delighted to help and love speaking to our customers. However, in most cases we will also require an email address to send an electronic proof, for your to sign off to make sure all is in order. Please call us - Tel from UK: 0844 335 0620 (BT 5p per min); or from abroad: +44 5603422349
When you have placed an order, you will automatically receive a confirmation e-mail, which will clearly show your order number. If you do not receive this e- mail, please check your SPAM FILTER. You will receive a further notification e-mail when your order has been dispatched.
UK orders are sent by Royal Mail Tracked 48hrs™ . All our items are unable to fit through a letterbox so need to be received at the address provided. (If you are out they will leave a slip to notify you of the Royal Mail collection point that you must visit within 7 days of receipt). We recommend a work address for delivery if you are not at home during the day. Royal Mail aim to deliver all UK mail within 2 working days but this cannot be guaranteed.
Europe and Worldwide: Free with orders over £75. These can take up to 10 days from dispatch and have to be signed for on delivery.
If an overseas express option is required we use DHL international courier and will need to quote directly to confirm the shipping fee for this service. On dispatch of your order a tracking code will be sent to your provided email to enable to monitor the status of your stationery.
As all orders are Bespoke items (printed on demand) we need to track and trace all orders that leave our studios. Due to several years experince in 'attempting to work with local overseas postal networks' we believe the outstanding service that DHL provide to our European and Worldwide shoppers best represents our commitment to outstanding delivery of a premium quality product.
If delivery cannot be made to your address for reasons under our control we will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
If you find you have duplicated your order by mistake (this will be apparent as you will receive more than one confirmation e-mail), you can cancel the duplicated order as long as you contact Customer Services by e-mail email@example.com and let us know as soon as possible.
Once your basket has an item in it, it is clearly displayed, including the illustration (if chosen). At this point there is an edit facility that enables you to go back if needed. Only once you click SUBMIT are you entering the payment gateway.
If you have a Visa (including Visa Delta, and Visa Electron) or Mastercard (including Maestro and Solo) you may be asked to verify your card through a service called 'Verified by Visa' (Visa Customers) or 'Mastercard Securecode' (Mastercard Customers) without leaving the HoneyTreePublishing.com site. The details entered at this stage are never seen by HoneyTreePublishing.com and are verified independently by your bank. This process is simply to maximise the security of your transaction, by verifying the identity of both our site and you and your card. For more details on this process, please visit the relevant Visa or Mastercard pages, through the links below:
More information on 'Verified by Visa'
> More information on 'Mastercard Securecode'