FAQ - Products
Below we hope to answer your Frequently Asked Questions. If you cannot locate the answers, do contact us on Tel / Fax UK: 0844 335 0620 (BT 5p per min) Outside the UK: +44 5603422349 or by email: team@honeytreepublishing.com
Buying an exclusive Limited Edition Print
The Limited Edition Gallery features illustrations reproduced from the original Artwork on fine art paper, mounted on cream / ivory card measuring 25.5 x 30.5cm which is a standard frame size.
These are limited to 150 per illustration. Each print is then numbered and hand signed by the artist, with the option of a personlaised message included in the mount window on request.
Digital printing is the most recent development in the reproduction of fine art. The print is proofed by the artist to ensure that it meets the required standards of clarity and colour correctness before an edition is undertaken. As with any work on paper, digital prints are best kept away from direct sunlight to avoid any colour deterioration.
As with any work on paper, digital prints are best kept away from direct sunlight to avoid any colour deterioration
Ownership of copyright: When you purchase an original we remain the owner of the copyright of our illustrations.
Buying an Original Artwork
The Original Artworks gallery features the watercolour illustrations on fine art paper mounted on cream / ivory card measuring 25.5 x 30.5cm which is a standard frame size.
Ownership of copyright: When you purchase an original we remain the owner of the copyright of our illustrations.
Can I change the colour of my card?
Our default card stock is a stunning Ivory white. On various products there is also the option of cream (Please note that gilt gold and silver beveled edges are not available in cream).
Both these card colours complement our illustrations and fonts when printed and are traditional card options for personalised stationery.
We do-not provide coloured card stock
Can I change the font on a card?
Absolutely, we have carefully chosen fonts and during the order process you can select any font and immediately see it in your “live mock-up” therefore ensuring full comprehension of your choices.
If you would like to combine various fonts and font colours, amend a layout, add a line and many other options besides please contact our premium stationery specialists at the Bespoke Studio on Tel UK: 0844 335 0620 (BT 5p per min) Outside the UK: +44 5603422349
Can I choose the font colour on my stationery
Absolutely, we have carefully chosen 9 colours. During the order process you can select any font and immediately see it in your “live mock-up” therefore ensuring full comprehension of your choices.
If you would like to combine various fonts and font colours, amend a layout, add a line and many other options besides please contact our premium stationery specialists at the Bespoke Studio on Tel UK: 0844 335 0620 (BT 5p per min) Outside the UK: +44 5603422349
Commissioning an exclusive illustration
At HoneyTree we are delighted to provide you with your personal exclusive commissioned artwork. Ideal as a gift or for your personalised stationery collection.
The illustration is exclusive to you, the artwork is optomized for printing and loaded to the VIP Gallery (password protected)
We retain the right to use the artwork as an example of our work for promotional purposes but not for reproduction.
Customer Font Style & Colour Options
Honey Tree Publishing Ltd is bound to respect customer font style and colour selections, and cannot take responsibility for these choices.
Do you print accents and foreign characters for languages such as French, Swedish, Spanish?
We believe we cater to all accents with our fonts, with the exception of Angolan.
We have noticed that on some browsers and PC's the inputted characters might not render correctly, yet we suggest you fill in your stationery and use the "send yourself a free proof facility" as this is what we receive and in almost all cases we are receiving the right characters.
If you have any doubt to the rendering of your order please contact us on submission with your order number by email and we will suspend your order whilst we collaborate with you to ensure all is formatted correctly.
Do you send proofs? - Social Stationery
Whilst no proofs are provided with your order, on request (This must be requested by email with your order number at the time of ordering) we can furnish you with these prior to printing.
Please also see "Why order an electronic proof" FAQ
We generate precisely what the customer has submitted. Please double check yourself carefully when placing your order. Honey Tree Publishing Ltd is not responsible to "catch" or to edit customer spelling, punctuation, abbreviation, capitalisation or any other personalised text or characters.
Do you send proofs? - Wedding Stationery
When formatting your wedding invitation you can send yourself unlimited electronic proofs until you are satisfied with your layout. (Please see "Why order an electronic proof FAQ for further details).
Through our website you can order a Free sample wedding invitation which is a physical proof (hard copy) sent to your designated shipping address.
On receipt of a wedding invitation order, after collaborating and customer sign off we send a sample of your chosen illustration, card type, font and font colour & envelopes.
Only on acceptance of this layout do we print your entire order.
Please note: If you require help with formatting your wedding invitation or would like to combine various fonts and font colours, amend a layout, add a line and many other options besides, please contact our premium stationery specialists at the Bespoke Studio on Tel UK: 0844 335 0620 (BT 5p per min) Outside the UK: +44 5603422349
Do you send samples?
We provide a free sample pack for social stationery that includes correspondence cards, invitations, labels and tags.
Please fill in the "Order Free Samples" Box on the right hand side of our FAQ / Hints & Tips Page and click on the link for free samples on the page that displays so we receive your shipping address to send your samples to.
For Wedding samples please follow the same procedure as above but in the box on the right marked "Free Wedding Samples"
How far in advance should we order our wedding stationery?
Our turnaround time for your bespoke order is 5 weeks, but then you have to address and send.
It is advisable to order your Wedding Stationery well in advance, particularly if you are planning a summer wedding. It is suggested that invitations are sent out 6 weeks before the day and we prefer 6 weeks to complete your order. Therefore, you should think about ordering your stationery 3 months in advance of your Big Day.
RSVP date is 2 wks before your I do date.
How many invitations should I order?
Remember when ordering your stationery that although you may be inviting 80 guests you will not need 80 invitations. Lots of your guests will be couples who can be given one invitation, as can families who live in the same house. It is also a good idea to order a few extra day and evening invitations to allow for any mistakes when addressing them. You may also find that one of your guests may be unable to attend and so you should have extra cards. The same rules apply for Save The Day Cards, Reply Cards and Thank You Cards. Also there shall be people who you know shall not be able to attend but would still appreciate the thought of receiving an invitation.
I am having a technical issue with my order, what should i do?
Please contact our service support on Tel: From UK: 0844 335 0620 (BT 5p per min) From abroad: +44 5603422349 or by e-mail at support@honeytreepublishing.com
Illustration and font colour matching
With our Wedding invitation - free sample, we enable our prospective shoppers to receive their mock up invitations to ensure if there is a colour scheme that the printed colours are in order as colours on various screens can vary. We have attended to this in the FAQ.
Should you require this on an personalised invitation or other social stationery please contact the HoneyTree team to request a free sample.
FAQ: The colour of the card varies on differing screens: The ideal resolution to view our artwork and products is 1024x768. There are many varied screen resolutions and this results in a small colour difference. We print everything to order. Slight variations in paper and print colour may occur. We reserve the right to change paper or ink at any time without notice. However, our prices will remain commensurate with the quality and weight of the paper we use, and the highest Honey Tree Publishing Ltd standards will be maintained.
Layout Options
Layout standards, including card orientation and text placement is pre-set by the studio for all items to reflect Honey Tree Publishing Ltd's design sensibility.
If you would like to combine various fonts and font colours, amend a layout, add a line and many other options besides, please contact our premium stationery specialists at the Bespoke Studio on Tel UK: 0844 335 0620 (BT 5p per min) Outside the UK: +44 5603422349
Multi browser compatibility
This website has been optimised for all major browsers. Please notify us if anything is not rendering correctly. Tel: 0844 3350620 or email us directly.
Our Hand made designer gift boxes
Hand made in Cornwall our bespoke charcoal base, white lid with black gloss foil inlaid logo on buckram paper are the final signature of our quality product presentation.
Print Quality / Reproduction
We use outstanding commercial short run printing machines in order to be able to print our heavy / luxury 400gsm, 170 gsm premium writing paper and 170gsm envelopes.
All printing is flat printed which enable to feature 100's of exclusive artworks and our chosen fonts and font colours. We do-not provide raised, embossed or Letter press.
To ensure 100% quality control, your orders are printed at our studios in Somerset – nothing is outsourced.
The colour of the card, artworks, motifs varies on differing screens
The ideal resolution to view our artwork and products is 1024x768. There are many varied screen resolutions and this results in a small colour difference. We print everything to order. Slight variations in paper and print colour may occur. We reserve the right to change paper or ink at any time without notice. However, our prices will remain commensurate with the quality and weight of the paper we use, and the highest Honey Tree Publishing Ltd standards will be maintained.
There is not enough room to write my full details
Due to providing several differing fonts some take more line space the others, so if you find a chosen font is cramped, please try a differing font or change from Portrait to a landscape option when available.
Alternatively; If you would like to combine various fonts and font colours, amend a layout, add a line and many other options besides please contact our premium stationery specialists at the Bespoke Studio on Tel UK: 0844 335 0620 (BT 5p per min) Outside the UK: +44 5603422349
Watermark on the back of all card stock products & tags
HoneyTree Publishing display a soft grey watermark on the back of all card stock and tags; this is a design feature for the product and is often commented on by the recipients of our beautiful stationery as a great feature.
Not only does it authenticate the hand drawn illustrations from UK artists, but also the premium quality of the card, stock, envelopes, labels, and artworks. As a social & gift stationer, who do-not provide any business stationery, we are aligned with the greeting card industry where the practice of placing the printers details on the back of cards is prevalent throughout.
As we purchase our card stock pre cut, beveled & gilted with our watermark already printed, we are unable to provide our products without the watermark.
What is 400gsm card? A guide to weight
'Gsm' stands for grams per square metre, ie. a square metre of 400gsm card, placed on the scales will weigh just that. Paper and Card is manufactured and sold by the metric tonne in Europe, so weight has always been the dominant format when specifying paper and card.
Card, or board to give it it's proper name is sold using weight to give the buyer more information.
EG: 80gsm “Value” photo copy paper
100gsm still flimsy paper - but sold by some personalised stationers
160gsm - A5 premium writing paper weight used on by Honey Tree Publishing
170gsm - weight of our stunning diamond envelopes & Post Quarto Writing Paper
200 gsm / 300 gsm / 350gsm - not heavy enough for us to stock and supply - but sold by some personalised stationers
What is the minimum order for Weddings and Personalised invitations
Due to these items being date & often catering specific Our minimum order is x20 for weddings & 15 for Personalised invitations, thereafter all invitations are ordered individually to give you the freedom to choose exactly the number required.
What style, colour and shape of cards do you offer?
We provide both square edge and subtle round edge in Ivory white board card stock for both our A5 (wedding invitations ) and A6+ Correspondence cards. The sizes are not strictly A5 & A6, but referred to as a guide of size for ease of description the actual sizes of our commissioned premium card stock are: A6+ = 11.4 x 152 cm and A5 = 15.2 x 20.3 cm.
In our A6+ on some products we also enable a choice of cream card stock and matching envelope.
Why are all Honey Tree publishing products sold with such luxury heavy card stock?
Your correspondence cards, wedding invitations, change of address etc are printed onto heavy card stock to complement the reproduction of the professionally designed format and unique hand drawn illustrations.
Why order a free electronic proof?
At Honey Tree Bespoke we highly recommend ordering an electronic (PDF) proof of your personalised stationery in order to ensure all is 100% in order.
The proof is a watermarked printable.pdf (Adobe Acrobat) version of your order which you can view and print from your computer. It will make proofreading text and verifying proper alignment, size and positioning of text easier. If you choose to print a copy of your proof at home, your colour printer will not print precisely the same colours that will be produced from our high quality commercial equipment. Therefore this proof should not be used for colour validation.
We generate precisely what the customer has submitted. Please double check yourself carefully when placing your order. Honey Tree publishing Ltd is not responsible to "catch" or edit customer spelling, punctuation, abbreviation, capitalisation or any other personalised text or characters.
If you request a proof, we will automatically save your document to your account.(This is instantaneous) When your proof is ready for viewing will e-mail you a link to it. It will reside in your "My Account/My Proofs" folder. From here you can edit your document and /or place your order.
Will I receive envelopes with my cards?
Yes all our stationery prices inc matching premium envelopes, unless clearly stated.







