How to Order
From our 147 products you have 70 configurations, over 400 illustrations & 6 different card types, yet all this takes just a maximum of 5 steps to format.
From our 147 products you have 70 configurations, over 400 illustrations & 6 different card types, yet all this takes just a maximum of 5 steps to format.
We all like choice and flexibility, but also realise that our stationery needs to stay within certain guidelines to ensure that classical look and feel. For this reason we have set up our preview screen to show your design decisions "live" within our professional framework.
1. You choose your type of stationery, for example "Personalised invitations". Whether you want it Illustrated & personalised (artwork and text), Classic personalised (text only) or Illustrated (artwork only - ready to write)
2. With illustrated products, you choose from our gallery of over 400 hand drawn illustrations either by recommended, category, alphabetically or by artist from the drop down menu. As you mouse over the drawings, they appear on the preview screen as they shall appear on your stationery. When you think you have found your chosen illustration just click on it and you shall then have this on your "live mock-up" and move to...
3. Edit your text , font &, font colour and card type. Here you select from our 12 chosen fonts, including our 6 newly added ones. Begin typing your details, and this is mirrored in scale on the preview screen on the right hand side.
4. Once you are happy with your final product, you have the option to email yourself a FREE electronic proof. This takes you straight to your proofs where you can view your stationery before you commit to the quantity and payment page. From here you can edit your stationery if you have any changes, and only once you are happy will you then be taken to the quantity page. Alternatively, if you do not need to see a electronic proof, you can simply tick 'I accept this layout' and you will be taken straight through to the quantity page.
5. You then choose the quantity of your order. With date specific invitations our minimum order is x15 thereafter all invitations are ordered individually. (if you are shopping for one of our non date specific products e.g.: "Correspondence Cards" then these start in batches of 25 with a sliding scale discount the more you order). You then add your personalised stationery to your basket and either checkout or shop for further purchases.
6. If you have not yet registered you shall need to do this and provide us with an address to send your stationery. (An email, shall be sent immediately confirming registration) then you can shop and create your bespoke personalised stationery. Once you have ordered an email will be sent with a link to view / proof your formatted stationery.
Whilst we feel confident of the simplicity of the website, please feel free to call us with any queries and we shall be on hand to help and remember you are fully protected by our No Risk Guarantee*: "If you are not absolutely thrilled with your purchase from HoneyTree, for any reason at a ll, we’ll replace your purchase or refund your money, whichever you prefer!" - Lizbeth Holstein Co-Founder. *This excludes the reprinting of customer "approved" orders due to edited text errors. In order to assist in this event we have a reprint set fee of .50p per card (Gilt edge .57p).
TURNAROUND TIME
By turnaround time we mean the amount of time it takes us to produce an order, and prepare it to ship. This does not include the time spent in transit while shipping. Due to the fact that all orders are bespoke and printed on demand, according to the customers requirements, please note our anticipated turnaround times: If your order is time sensitive, you can select a faster shipping method, or call us to inquire about our current turnaround time.
* September - December: 3 - 5 business days
(Print studio closed 24th December 2011 - 6th January 2012)
* January 9th - August : 3 - 5 business days
Weddings = 8-10 days. Save the date, Engagement, Hen & Stag Invitations = 4-8 days
Postage information:
Postage rates are based on total spend by the customer. On all UK stationery purchases exceeding £50 we provide Free Shipping. Royal Mail aim to deliver throughout the UK in 4 working days.
Europe and Worldwide: These orders are despatched by international courier due to the inability to track and trace through Royal mail one they have left the UK.
If you have not received your items within estimated times, please contact us on 0844 335 0620 outside the UK +44 5603422349
1. Purchases Up to £20 = £2.00 UK, £4 = Europe + £5 = Worldwide
2. Purchases Over £20 = £3.50 UK, £10.50 = Europe + £20 = Worldwide
3 . Purchases Over £50 = FREE UK, £20 = Europe + £30 = Worldwide
Postage: We look to keep our prices as low as possible, especially as we are not willing to compromise on the quality of our materials, boxes etc. Unfortunately the "bulk" postage option available in the under a kilo weight is not a competitive sector and even with 2nd class (which we find it takes an additional day or two at most compared to first class) we find that the packing materials, hand made gift box and postage are not entirely covered by the £3.50 supplement.
We are very aware that people have an aversion to P&P and we do offer this free in the UK on orders over £50. Our dilemma is that we are thrilled that our shoppers buy correspondence cards etc in "gift" quantities of 25 which for a bespoke product is rare and if we were to include the P&P on orders under £50 the entry price would rise which we are keen to avoid.
