HOW TO ORDER

We all like choice and flexibility, but also realise that our stationery needs to stay within certain guidelines to ensure that classical look and feel. For this reason we have set up our preview screen to show your design decisions "live"  within our professional framework. 

 

1. You choose your type of stationery, for example "Personalised invitations".  Whether you want it Illustrated and Personalised (artwork and optional text) or Classic Personalised (text only)

 

2. With illustrated and personalised products, you can choose from over 2,000 hand-drawn illustrations either by recommended, category, alphabetically by typing in the search box or by artist from the drop down menu.  On discovering artworks you would like to consider you can save these to your 'shortlists' enabling easy access when editing your order.

 

3.Editing your text, font, font colour and card type. Here you can select from 12 chosen fonts. Begin typing your details and you will see that this is mirrored to scale on the preview screen to the right hand side of the screen. Each field, line of text, can have a different font and also amend the size that this line displays - an error message will display if this become too long or large. You can also edit each lines font colour. 

 

4. Once you are happy with your final design, you have the option SAVE and email yourself a FREE electronic proof. This action then takes you straight to your proofs page, where you can view your stationery before you commit to ordering and payment. From here you can continue to edit your stationery if you have any further changes. Once you are happy, you will then be taken to the quantity page. Alternatively, if you do not need to see an electronic proof, you can simply tick 'I accept this layout' and you will be taken straight through to the quantity page.

 

5. Then choose the quantity of you would like to order. With date specific invitations, our minimum order is 8; thereafter all invitations can be ordered individually. (If you are shopping for one of our non date specific products e.g. Correspondence Cards, then these start in batches of 8 with a sliding scale discount the more you order). You then add your personalised stationery to your basket and either go to checkout or continue shopping for further products.

 

6. If you have not yet registered you will need to do this and provide us with an address to send your stationery. (Once registered, an email will be sent immediately, confirming registration.) Once registered, you can shop and create your bespoke personalised stationery. Once you have ordered, an email confirmation will be sent with a link to view your submitted order.

 

Whilst we feel confident of the simplicity of the website, please feel free to call us with any queries - we are always on hand to help! (Mon - Fri 8.30 - 5pm) Please remember, you are fully protected by our No Risk Guarantee*: "If you are not absolutely thrilled with your purchase from HoneyTree, for any reason at all, we’ll replace your purchase or refund your money, whichever you prefer!" - Lizbeth Holstein Co-Founder. *This excludes the reprinting of customer "approved" orders due to edited text errors. In order to assist in this event we have a reprint set fee of 60% of the original charge.

 

TURNAROUND TIME

By turnaround time we mean the amount of time it takes us to produce an order, and prepare it to ship. This does not include the time spent in transit while shipping. Due to the fact that all orders are bespoke and printed on demand, according to customer requirements,  please note our anticipated turnaround times:

2-3 business days (UK Delivered within 4-6 business days)

Weddings: 8-10 days (from sign off)

Save the Date, Engagement, Hen & Stag Invitations: 4-8 days

Priority delivery is available on all products except Order of Service if ordered by 12noon on the day prior to delivery. Available Monday to Friday. 

Europe and Worldwide: Orders over £150 are dispatched by DHL international courier. On dispatch of your order, a tracking code will be sent to your provided email to enable you to monitor the status of your stationery.

As all orders are Bespoke items (printed on demand) we receive a delivery notification on all orders.